[LUAU] Is this thing on?

[Brian Chee]

I agree about the bitch session tendency...I've been on the Networld+Interop
NOC team now for 10 years and every "post mortem" has had a tendency to
digress rapidly....over the years we've always start off with "what worked"
to get folks away from the blue funk tendency and then give each person one
"constructive criticism" that gets added to a list BEFORE the group
discusses the entire list. While this sounds kinda draconic...it prevents
soapboxing which will drag the entire group down.

What we've used in the past is this:
- It should be a constructive criticism and not just a bitch.
    - each criticism should NEVER be directed at a person, that only gets
personal
    - each criticism should also avoid detailed fixes, but more broad
strokes
- The group should also avoid getting lost in the nitty gritty, but
concentrate on broad strokes.

This plan has worked for groups up to 80 in size for N+I...while not
perfect, it has been working well for us.

/brian chee

University of Hawaii ICS Dept
Advanced Network Computing Lab
1680 East West Road, POST rm 311
Honolulu, HI  96822
808-956-5797 voice, 877-284-1934 fax

----- Original Message ----- 
From: "Matt Darnell" <mattdarnell at gmail.com>
To: "Jim Thompson" <jim at netgate.com>
Cc: "LUAU" <luau at lists.hosef.org>
Sent: Tuesday, January 25, 2005 9:20 AM
Subject: Re: [LUAU] Is this thing on?


> > >>I guess we've all talked about everything there is to talk about at
the
> > >>conference.
> > >
> > >
> > > Is there going to be a TPOSSCON 2006?
> > >
> > > If so, I would suggest some sort of lessons learned meeting to get
> > > everyone's input on how to make it even better.
> >
> > is this the dreaded "meeting to set the agenda so we can have another
> > meeting"?
>
> You wouldn't need anything like that.  Just show and give your feedback.
>
> The challenge for the person leading a meeting like this is not to let
> it turn into a bitch session, and keep any criticism constructive -
> while also keeping focus on what is realistic.  (I am sure we would
> all like to receive a free Gucci leather jacket and a Faberge egg when
> we check in - or, as mentioned - coffee mugs)
>
> -Matt
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