[luau] Help Needed with Comp USA

[tongaloa]

Al-

I suggest you forget working bottom up and send a polite
factual email to the corporate offices. I've found this most productive
when dealing with problems larger companies. Include a copy of your
receipt.

I've an interesting exchange going with Fujitsu right now. It seems they
do not sell a computer. Instead, it's a 'windows system'.
Tech support says, "I'm not allowed to talk about Linux".

-Bob


al plant wrote:

>Hi, 
>
>Can  somebody with Comp USA who is on this list perhaps give me a little
>more help than the RUDE group I had to deal with at Waikele Today. I got
>the classic shuffel from three people. Customer Service still does not
>exist at that location. I sincerely hope that location is not where we
>are going to hold the demonstrations. They don't even know Linix and
>Unix exist out there. 
>
>I purchased a Smart and Friendly CDRom Burner and a three year warranty.
>(The manufacturer isnt in business any longer). A 1 year  manufacturers
>and a 2 year Comp USA warranty for a special price purchased on sale
>that day. I have a copy of the sales slip. 
>
>When I took the CDRom back because it has never worked under Win 98 or
>Unix/Linux. The burner is Scsi and is detected and the drivers load etc.
>under all three O/S, but the door won't open and a test cd will not be
>found. Any way Comp USA won't honor the Warranty nor will they check it
>over. I was going to buy another Burner if they would check it out and
>tell me that it was broken. (It is in the original box and has never
>been used.) They wanted $49.00 to look at it so I said no deal. 
>
>The person I bought it from has of course left Comp USA, and few of the
>Waikele employees have been there for more that a year at best and don't
>recall the specials. If Comp USA wants my business I would like somebody
>at the Downtown Location to help me with this situation. 
>
>I am in the market for a CDRom burner that works under Linux and or
>Unix. And I would really like to know what stops the software from
>detecting the one I have since it would be stupid to get another unit if
>the same thing is going to happen. 
>
>Any help is appreciated. 
>
> 
>Aloha! Al Plant - Webmaster http://hawaiidakine.com
>Providing FAST DSL Service for $28.00 /mo. Member Small Business Hawaii.
>Running FreeBSD 4.5 UNIX & Caldera Linux 2.4 & RedHat 7.2
>Support OPEN SOURCE in Business Computing. Phone 808-622-0043
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>  
>