[luau] Linux Desktop Myths Exploded

[Vince Hoang]

On Tue, May 06, 2003 at 02:53:24PM -1000, Dustin Cross wrote:
> Look at the prices of buying Redhat vs Windows and the support
> you get. Not much difference.
>
> Redhat Workstation Standard Edition $299 (9am-9pm Mon-Fri phone
> support with 4 hour response and one year RHEN subscription)
>
> Windows 2000 Professional $319 (two incidents Phone Support,
> $245 per incident after first two for Phone Support, MS Update
> Free)
>
> Windows XP Professional $299 (two incidents and unlimited
> installation support Phone Support, $35 per incident after
> first two Phone Support, MS Update Free)

Good point, but is a software support contract at the desktop
really necessary?

If users are expected to call in for support rather than rely on
in-house IT support, then the support calls are going to burn up
the budget fast.

However, if desktop phone support really is needed, then
unlimited RH support is a steal! :)

-Vince