[LUAU] Email tech. support from RR.

[Doug Stanfield]

Occasionally we have to reassign IP address subnets between our routers to
accomodate growth of our subscriber base.  Because our projections don't
always (almost never) match the real growth patterns, and we have a limited
number of extra addresses assigned at any time, we have to move the
assignments from the slower to the faster growth areas.  We also use these
opportunities to consolidate subnets that can be joined to simplify our
routing.

This is one of the reasons the use of DHCP is important in the Road Runner
residential network.  If you are using DHCP correctly, your computer will
renew its lease soon after we make the address changes.  When you log in the
next time everything should be working fine.  When we move  subnets we
always leave a schedule overlap until all the DHCP assignments time out.

The most recent changes were made on Thursday morning about 3:00 AM. A
maintenance schedule was posted to the Network Status page, although I'm not
sure in retrospect whether it mentioned the address changes.  We have to
continue with this kind of realignment, quite a bit this month, and
occasionally in the future.

I am posting this to the Luau list because I hope it will be useful
infomation for everyone on Road Runner.

-Doug-
Doug Stanfield			Oceanic Cable
Data Networking Manager		200 Akamainui St.
dougs at oceanic.com			Mililani, HI  96789

> -----Original Message-----
> From: Jack Morgan [mailto:mailman at hi.net]
> Sent: Friday, December 04, 1998 6:25 PM
> To: dougs at oceanic.com
> Subject: RE: [LUAU] Email tech. support from RR.
> 
> 
> 
> Hi Doug,
> 
> Can you give a heads up to what may be wrong with Kaneohe?
> Kane-hfc2.hawaii.rr.com doesn't seem to be working.  It's 
> been down all
> day.  And very flakey the whole week.
> 
> [mailman at pohaku mailman]$ traceroute Kane-hfc2.hawaii.rr.com
> traceroute to Kane-hfc2.hawaii.rr.com (204.210.126.1), 30 hops max, 40
>  1  jays-cisco (207.12.12.1)  2.188 ms  2.114 ms  2.312 ms
>  2  fr-oahu1.aloha.net (204.94.113.1)  20.371 ms  18.557 ms  33.266 ms
>  3  207.170.198.213 (207.170.198.213)  20.313 ms  32.034 ms  19.435 ms
>  4  207.12.31.250 (207.12.31.250)  29.42 ms  21.431 ms  102.21 ms
>  5  oceanic-gw.gw.hawaii.net (166.122.1.10)  29.125 ms  
> 27.739 ms  134.685
>  6  core1-eth1-0-2.oceanic.net (206.154.211.17)  31.094 ms  39.723 ms
>  7  cisco4-atm4-0-4.oceanic.net (205.172.19.70)  28.521 ms  30.521 ms
>  8  cisco4-atm4-0-4.oceanic.net (205.172.19.70)  34.812 ms !H 
> *  30.486 ms
> !H
> 
> 
> thanks.
> 
> -jack
> 
> On Fri, 4 Dec 1998, Doug Stanfield wrote:
> 
> > If the subject isn't relevant to the list and you want to 
> address a private
> > email to me, I'll try to help.
> > 
> > -Doug-
> > 
> > Doug Stanfield			Oceanic Cable
> > Data Networking Manager        	200 Akamainui St.
> > dougs at oceanic.com <mailto:dougs at oceanic.com>         	
> Mililani, HI  96789
> > 
> > 
> > 		-----Original Message-----
> > 		From:	David and Max [mailto:Buddy at Mail-me.com]
> > 		Sent:	Friday, December 04, 1998 5:07 PM
> > 		To:	luau at luau.hi.net
> > 		Subject:	[LUAU] Email tech. support from RR.
> > 
> > 		Anyone knows how I can get in touch with the 
> tech. supports
> > via Email?  The
> > 		link on the RR page about Email support doesn't have the
> > Email address at
> > 		all.  I've got some questions to discuss with them.  If
> > anyone knows,
> > 		please let me know.
> > 
> > 		Thanks.
> > 
> > 		-Max
> > 		
> > 
>